Senior Specialist- Operations Control

APPLY NOW

Job Description

Key Skills and Responsibilities:

Review of services and escalated issues from monthly Business Governance meeting
Develop and execute an effective program to store, update and test policy and procedures (P&P), written supervisory procedures (WSP) and defined functional procedures (DFL).
Evidence review and maintenance of daily, weekly and monthly supervisory checklists and SLAs
Review and perform strategic business analysis of Pricing and Statements/Confirmations for Securities Clearing
Provide guidance and assistance to business owners regarding system controls(B1s)
Administer and maintain user identity and access control for primary solutions.
Perform 1 on 1 follow-up with SMEs to address process break downs and service issues
Clearly document action plan to mitigate control issues
Maintain oversight of departments supervisory documentation
Conduct quarterly review and recommend changes to existing supervisory documentation
Verify operational controls are in place for Apex and outsourced functions

Job Requirements:

Displays relentless focus on customer service and customer satisfaction
Accountable for high personal and professional standards
Demonstrate ability to organize and manage multiple priorities/tasks simultaneously in a fast paced environment
Ability to communicate effectively with co-workers and business contacts in a courteous and professional manner