Client Service & Support Generalist


Company:: Moodys
Location:: New York City, NY
Job Type:: Full Time
Category:: Sales & Trading


Posted:: 5/10/2012

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Job Description

Our views matter. So will yours.

Further information about "working at Moody's" is available at our Careers Page at www.moodys.com

The Sales & Service Client Associate is responsible for providing superior Customer Service at the first point of contact for Moody's Analytic's customers across a wide range of research and data products.

- Provide superior customer service at all times, ensuring all clients perceive Moody's to be the provider of choice.
- Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
- Develop excellent working relationships with colleagues within Customer Service and in the broader organization.
- Provide constructive feedback to the wider business.
- Resolve client issues and complete specific client requests.
- Escalate product specific client requests to the appropriate Service Specialist.
- Facilitate interaction between Moody's Analytics clients and Moody's analysts/economists.
- Inform relationship managers of significant client requests and identify potential sales leads for Moody's Analytics.
- Support new product initiatives and/or marketing campaigns as defined by Moody's Analytics Marketing team.

- Pursuing an undergraduate degree in Marketing, Finance, Business, Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Service.
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Proven experience in a customer service role or contact centre would be beneficial but not essential.
- Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.

Moody's Analytics is the leading provider of credit risk solutions to the financial industry. The products, services and expertise of Moody's Analytics are taken advantage of by the top 100 banks, 5,000 institutions and more than 170,000 users.

The services we provide and therefore the people we employ are critical to our ongoing success. You will work with dynamic, smart and driven individuals as well as a diverse range of financial market participants around the world, including investment banks, insurance firms and other major financial institutions.

We are looking for ambitious graduates eager to start a career in financial services with demonstrated exceptional customer focus and critical thinking skills. In return, we offer continual learning, personalized career development and an exciting place to work.

Moody's is an equal opportunity employer.

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