Up to AVP, Senior Customer Service Representative II


Company:: Contact Singapore
Location:: Singapore, SG | United States, US
Job Type:: Full Time


Yrs of Exp:: 7+ to 10 years
Posted:: 12/15/2012

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Job Description

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

To ensure smooth functioning of Card Operations with the use of the knowledge acquired in MasterCard related activities. The candidate is to manage a good balance between card related systems and operations and look for opportunities to improve processes.

Responsibilities
• Managing the Card Operation cycle and reconciliation processes effectively to ensure proper settlements.
• Tracking notifications from MasterCard Online and managing these resources effectively to avoid penalties and unnecessary charges.
• Managing the entire Chargeback cycle which includes Retrieval Requests, Representations, Compliance and Arbitrations.
• Handling MasterCard related documentation and reporting
• Collection of MIS and analysis of same prior to distributing to all stakeholders and updating the Intranet.
• Act as the contact for QMR and Operating Certificates.
• Extraction of daily/week/monthly MIS from TSYS for effective monitoring of transactions and volumes from a business/operational and risk perspective.
• Ensure existing controls related to card operations are maintained and strive to continuously tightening controls.
• Monitor Chargebacks, Retrieval Requests, Fee Collection
• Participate in all card related system testing for all enhancements and new systems.
• Must ensure full compliance with all associations thus avoiding any warning and penalties.
• Manage the end to end card production process which involves the delivery of the card to the cardholders
• Manage the end to end statement production process which involves the pick-up of statement from CO&F to the client/cardholder

Requirements
• Over 8 years of experience in a Card Centre managing various types of card related operations
• Must be fully conversant with Payment Cards operations, transactions flows;
• Must have an in-depth knowledge in Prime and Online, especially with the ability of writing simple sqls.
• A fair knowledge in EMV and 3D Secure transactions
• Good time management and project management skills.
• Good analytical skills
• Must the capability to effectively negotiate and manage with third party vendors.

Company Description

Contact Singapore is an alliance of the Singapore Economic Development Board and Ministry of Manpower. It aims to attract global talent to work, invest and live in Singapore. With offices in Asia, Europe and North America, Contact Singapore is the one-stop centre for those who wish to pursue a rewarding career in Singapore, as well as individuals and entrepreneurs who are keen to invest in or initiate new business activities here. Contact Singapore actively links Singapore-based employers with global talent and provides updates on career opportunities and industry developments in Singapore. We work with public and private sector partners to facilitate the interests of potential individual investors in Singapore.

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