Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Products & Services Industries practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. Products & Services Industries includes multiple sectors: Automotive, Energy, Entertainment, Media & Communications, Industrial Products, Private Equity, Retail & Consumer, Technology, and Utilities.
Our IT Infrastructure consultants help clients optimize their technology infrastructure. This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management. They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.
Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including:
- Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives.
Demonstrates proven thorough knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
- Service Strategy and Design
- Service Desk, Incident, and Problem Management
- Request Management / Fulfillment
- Asset and Configuration Management
- Change and Release Management
- IT Financial Management
- Service Catalog and Service Portfolio Management
- Cloud solutions and implementation
- Data Center and Process Automation
An obtained graduate degree is preferred.
Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery.
Demonstrates proven thorough ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets:
- HP Service Manager/Asset Manager (Legacy Peregrine)
- HP Server Automation/Operations Orchestration (Legacy Opsware)
- HP UCMDB/DDM (Legacy Mercury)
- HP Operations Manager
Demonstrates proven thorough ability to identify and address client needs, actively participating in client discussions and meetings, sustaining client relationships, preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, managing engagements including preparing concise, accurate documents and effectively managing project work load.
Demonstrates proven thorough ability and as a project workstream leader in a fast-paced, dynamic professional services environment.
Minimum years of experience:
Minimum Degree(s) and Certification(s): Bachelor of Science or Bachelor of Arts degree
Demonstrates willingness and ability to conduct business travel 80 - 100% in the role
This role will focus on commercial industry consulting.