Knowledge Manager

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Job Description

Key responsibilities include:

Work with business units to understand their information needs and coordinate and execute knowledge projects. Partner with IT to update content and support structure changes, content audits, monitoring of performance metrics to identify areas of opportunity, and manage the feedback process to ensure utilization and effectiveness
Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities
Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems
Provide support for the establishment and nurturing of knowledge, including workshops, one-on-one guidance, and troubleshooting

Requirements

An advanced degree in business and/or social sciences
Communications, Technology and Project Management experience desired
Several years of experience in industry operations and with appropriate business tools
Familiarity with developing and delivering knowledge sharing programs and with information infrastructure Experience in establishing effective partnerships within and outside the organization.
At least two years of experience with business metrics/performance analysis and strong technical skills including SharePoint