The Financial Services industry is operating in a challenging environment due to global economic pressure, increasing regulatory demands and capital requirements as well as significant operational and technology changes. Our growing Financial Services Advisory practice provides management, technology and risk consulting services to help major financial institutions around the world respond to their most complex business challenges. The Financial Services Advisory practice is composed of three industry sectors: Asset Management, Banking & Capital Markets and Insurance.
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center. We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer. Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
Position/Program Requirements
Knowledge Preferred:
-Demonstrates thorough knowledge and experience of:
'-conducting industry, market, competitive and value chain analysis
'-developing market sizes, ROIs and business cases
'-conducting customer analytics, such as analyzing customer economics, process and/or capability gap analysis
'-customer segmentation schemas and their application
'-leading or contributing to target operating model designs and roadmaps
'- Demonstrates thorough knowledge of working collaboratively with change consulting partners, technology consulting and others to help deliver full lifecycle projects across our client base
Skills Preferred:
Demonstrates proven thorough abilities and success as a team leader and individual contributor: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; keeping leadership informed of progress and issues; answering questions and providing direction to less-experienced staff.
Demonstrates thorough individual contributor abilities as a member of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
-Leveraging pricing knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;
-Proven record of success demonstrating the ability to self-motivate and take responsibility for personal growth and development.
-Creating Excel models, pivot tables and lookup functions
-Drafting and presenting PowerPoint presentation decks
Minimum Years of Experience Necessary:
2
Minimum Degree(s) and Certification(s) Required:
Bachelor's Degree Required
Additional Requirements
Must be willing and able to travel 75-80% of the time, depending on client needs
Additional Information
Our Insurance Practice is an integral part of our Advisory Financial Services Practice, one of PWCs three major industry practices. We serve more than 4,000 insurance companies and groups around the world, making PwC the leader in auditing the property and casualty and life insurance markets. We are organized along industry lines, and develop professionals with industry-specific knowledge to better serve our insurance clients. We serve many of the worlds largest insurers and financial services institutions, have insight into the challenges facing the industry, and can apply our knowledge to meet diverse business needs.
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