|The Financial Services industry is operating in a challenging environment due to global economic pressure, increasing regulatory demands and capital requirements as well as significant operational and technology changes. Our growing Financial Services Advisory practice provides management, technology and risk consulting services to help major financial institutions around the world respond to their most complex business challenges. The Financial Services Advisory practice is composed of three industry sectors: Asset Management, Banking & Capital Markets and Insurance.|
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center. We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer. Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
Demonstrates team leader abilities with a proven record of success managing projects requiring
'-knowledge of conducting industry, market, competitive and value chain analysis
'-developing market sizes, ROIs and business cases
'-analyzing customer economics, business performance and cost to serve
'-defining customer needs and purchase behaviors
'-conducting customer segmentations and developing associated segment strategies and value propositions
'-customer-facing capabilities and ability to perform a capability gap analysis
'-developing customer centric operating models
'-developing Go To Market models, including channel mix and partnerships, product/service bundling, sales organization models and value propositions
'-Demonstrates record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new opportunities
'-Demonstrates successful interactions with senior management in client organizations,
Prior consulting in a consulting role within a managerial capacity and an obtained Master's degree is preferred
Demonstrates proven extensive abilities and success managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates thorough management abilities as a leader of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members
-Leveraging customer strategy knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others
-Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team.
-Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks.
-Drafting and presenting PowerPoint presentation decks
Minimum Years of Experience Necessary:
Minimum Degree(s) and Certification(s) Required:
Bachelor's Degree Required
â€˜-Prior consulting firm experience strongly preferred
â€˜-Must be willing to travel 75-80% of the time, depending on client needs
Our Insurance Practice is an integral part of our Advisory Financial Services Practice, one of PWCs three major industry practices. We serve more than 4,000 insurance companies and groups around the world, making PwC the leader in auditing the property and casualty and life insurance markets. We are organized along industry lines, and develop professionals with industry-specific knowledge to better serve our insurance clients. We serve many of the worlds largest insurers and financial services institutions, have insight into the challenges facing the industry, and can apply our knowledge to meet diverse business needs.