IT Help Desk Associate

Company:
Managers Investment Group
Location:
Norwalk, CT
Job Type:
Full Time
Category:
Asset Management
Posted:
2/12/2013

Job Description



They will also maintain, troubleshoot, and support all aspects of the Norwalk office including software, hardware, and end-user training with strong customer service mentality.

ESSENTIAL FUNCTIONS:
  • Provides prompt Level 1 technical support to end users on a variety of issues by responding to telephone calls, emails, and "in-office" requests. Logs all requests and escalates to 2 line of support as necessary.
  • Participates in "on-call" after hours support activities.
  • Provides remote support services to user base located in remote offices.
  • Performs routine maintenance on workstations including service packs, security patches, hot fixes, and software updates.
  • Manages user and computer accounts in Active Directory for employee new hires\setups, changes, and terminations.
  • Builds and configures desktops using a standard company build for new deployments in
  • Installs and maintains standard and industry-specific application software and provides application training.
  • Oversees the maintenance and repairs of all printers, copiers, scanners, and faxes for the Norwalk Office.
  • Implements all aspects of employee moves including phones, PCs, monitors, and printers.
  • Maintains up-to-date documentation of applications, systems and networking equipment.
  • Participates in various migrations and upgrade projects
  • Keen customer service mentality.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Proficient in Windows XP Professional, Windows 7 desktop operating systems.
  • Basic knowledge of Microsoft Active Directory Environment.
  • Basic knowledge of network infrastructure and devices.
  • Proficient in most off the shelf applications including Microsoft Office Suite.
  • Possesses strong interpersonal skills and effectively communicates with colleagues and employees
  • Excellent problem-solving/troubleshooting abilities; includes the appropriate people in the decision-making process.
  • Demonstrates the ability to adapt to rapidly evolving user requirements and advancement in new software, administrative tools and technology.
  • Ability to prioritize multiple requests while maintaining a high level of customer service.
  • Supports Firm values and treats others with respect and consideration.
  • Works productively in a team environment.
  • Excels in a fast-paced environment while meeting deadlines and executing responsibilities with minimal errors.
  • Excellent time management skills.

EDUCATION AND EXPERIENCE:
  • Minimum two years of experience in an IT help or support desk Microsoft Windows environment.
  • Associate or Bachelors degree, Technical Certificate or equivalent.


INDEPENDENT ACTION:

Duties are performed independently. Consults with Manager for direction or when questions arise.

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