Senior Mortgage Customer Care Specialist


Company:: USAA
(View company profile)
Location:: Addison, TX
Job Type:: Contract
Category:: Sales & Trading, Mortgage & Real Estate

Yrs of Exp:: 1 to 2 years
Posted:: 1/31/2013

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Job Description

Share our pride Join our mission We are currently seeking talented Senior Mortgage Customer Care Specialists for our Addison Texas location Apply now Candidates hired before 033113 are eligible for a sign on bonus up to 5000 based on qualifications and actual job level hired into PURPOSE OF JOB As a Senior Mortgage Customer Care Specialist for USAA you will provide support and leadership by coaching and guiding the team in achieving performance objectives and assist with onthejob training You will support management decisions and implement change at the unit level You will serve as a subject matter expert while handling and resolving the most complex loan requests and issues JOB DUTIES Serves as coach SME and mentor to the team by providing coaching and feedback to aid in the development of new skills and refinement of existing skills while keeping management informed of progress Handles the most complex loan request and member issues Processes and closes USAA Insider and employee conventional or VA mortgage loan requests Serves as a project resource and subject matter expert in process or system enhancements In the managers absence assumes managers primary business duties for the daily operation of the unit Work Schedule Training Hours Ability to work a five day 40 hour work week Monday through Friday from 730am700pm (overtime and weekends as needed) Ability to attend up to 8 weeks of paid structured classroom training MondayFriday 800am430pm Minimum Requirements High school diploma or GED equivalent Three years of mortgage purchase loan processing experience OR one year of mortgage processing experience AND four years mortgage underwriting andor mortgage closing experience One year working with automated underwriting systems Preferred 3 years of customer servicecall center experience 3 years of mortgage loan experience 3 years of mortgage loan sales experience 3 years of customer contact experience in a mortgage services call center 3 years experience with VA FHA and conventional loan products 3 years of mortgage underwriting experienceknowledge 1 year of experience working with Desktop Underwriter Strong problemresolution and communication skills Successful completion of military service In addition to other USAA applicant screenings individuals hired for this position must be federally registered on the National Mortgage and Licensing System Registry (NMLSR)after being hired The NMLSR will require you to provide identification information financial services related employment history and disclose certain criminal civil judicial or regulatorylicensing actions that have been brought against you It also requires that you be fingerprinted for an FBI background check The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job Relocation assistance is available for this position At USAA our employees enjoy one of the best benefits packages in the business including business casual dress environment comprehensive medical dental and vision plans along with wellness and wealth building programs Additionally our career path planning and continuing education will assist you with your professional goals USAA also offers a variety of onsite services and conveniences to help you manage your work and personal life including seven cafeterias two company stores and three fitness centers Relocation assistance is available for this position Qualified applicants must successfully complete a preemployment background and drug screen USAA is an Equal OpportunityAffirmative Action Employer

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