Responsibilities
This position is for a Lean Change Agent working on the RBS Citizens Lean Deployment Team. The purpose of the Lean Change Agent role is to work alongside the Lean Leader to implement Lean Transformation within the project locations. The Lean Change Agent will work in an expert role to deliver agreed upon objectives and act as a coach to operations management to develop their Lean capability.
Perform process diagnostics and or local diagnostics to identify the key opportunities within the project area. Support Lean Leader with local planning and facilitate the development of local plans to introduce Lean tools and techniques to project area.
Support Lean implementation against agreed objectives, introducing Lean methods, including but not limited to: Process Mapping, Visual Management, Workplace Layout, Standard Work and How to Reduce 8 Wastes. Coach Team Leaders and Managers to lift their capability with respect to the understanding and practical application of Lean.
Run and deliver training programs to support Lean implementation and knowledge transfer. Conduct audits of status against plan and create, review and update implementation plans to close any gaps. Liaise with Lean Leader to identify, capture and appropriately escalate project risks and issues.
Qualifications
Strong communication and inter-personal skills giving the ability to influence others
Demonstrated commitment to personal development
A flexible approach to work with the ability to accept and champion change
Ability to work to tight deadlines and to prioritize a large number of conflicting and frequently changing priorities
Influencing and proven networking skills that enable change to take place
Ability to be mobile and support waves of change activity across the US Operations footprint which may result in being away from home 3 or 4 nights per week, depending on project location
This role differs from previous continuous improvement roles in the intensity, focus, and level of technical and influencing expertise and its parallel focus on developing lean management systems, thinking and culture
High School or Equivalent required, Bachelors Degree preferred
1-3 years Change management role, i.e. work-out, Lean Six Sigma Green Belt, Training and coaching at senior management level and above and Process re-design and improvement.
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
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