Group Operations Mgr II

Responsibilities

Plans, directs, and supports the daily functions of the GTS Payment Operations within Business Services Operations. This includes managing the daily tactical relationship with our Group Operations India (GOI) partners. Operations include Global Wire Transfer, Foreign Exchange Ops & Cash Management Operations, which results in a daily average of approximately 1.5 million transactions totaling $10 billion. The position requires strong leadership and managerial skills, a customer focused approach, excellent communications, problem solving capabilities, relationship building, acute risk awareness and analytical skills.

Major responsibilities include but are not limited to:

* The daily operations of the East Providence Payment Operations and senior leadership oversight of all on and off shore processing centers operating 7x24, and directing staff of approximately 60 FTE

* The daily processing and settlement of all electronic payment applications.

* Assuring accurate and timely processing of payment transactions as well as compliance with all regulatory obligations, internal controls, operational budget and scorecard and key measurement reporting.

* Ensuring effective policies and procedures

* Identifying opportunities to automate and increase straight-through processing and improve risk controls.

* Act as major stakeholder in any project that impacts the systems or customers of Payment Operations

* Developing staff by encouraging learning, providing honest feedback and recognizing accomplishments

Qualifications

Bachelors Degree preferred or 10 years of related work experience.

Preferably, experience in Payment Operations

Record of managing multiple work streams in a fast paced, high risk, customer focused operation.

Demonstrated staff management capabilities such as inspiring others, communicating clearly and effectively, building trust and understanding, empowering others & developing people

Record of building relationships with business partners that can be leveraged to improve the business, surmount obstacles and create opportunities

Strong ability to gather information, prioritize actions, make decisions and implement solutions to improve accuracy and efficiency of processes.

Strong knowledge of operational risk management principles and practices.

Excellent verbal and written communication skills required to effectively communicate to senior management

Solid Excel and Powerpoint skills

Experience with continuous improvement methodologies (Lean, Six Sigma) a plus

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.