Onsite Help Desk/User Support Technician

Custom Computer Specialists
Kings Park, NY
Job Type:
Yrs of Exp:
2+ to 5 years

Job Description

Custom Computer Specialists, Inc. is the #1 Technical Consultants in the Northeast. We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients throughout the Northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. We are currently looking for an Onsite Help Desk/User Support Technician to join our team! OVERVIEW This person is responsible for providing first/second level support for all incoming help desk calls via phone and email as well as providing desk-side support in a K-12 educational environment. RESPONSIBILITIES Address and follow up on requests received in help desk queue (via phone, e-mail and ticketing system) Follow up on resolved requests to ensure customer satisfaction Provide support for hardware/software issues over the phone and in person Deploy, configure, and troubleshoot user workstations (both Windows XP/7 and Apple OSX) Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others) Log all requests into Ticketing System Document and escalate call tickets to related IT groups for further support QUALIFICATIONS A minimum of 2-3 years’ experience in hardware and software support Excellent customer service skills Excellent verbal and written communication skills Ability to work independently and as part of a team Strong knowledge of workstation imaging processes/software Strong knowledge of deployment, configuration and troubleshooting of workstation hardware (PC and Apple) Strong knowledge of deployment, configuration and troubleshooting of Windows operating systems (XP & 7) Strong knowledge of deployment, configuration and troubleshooting of standard and proprietary software CompTia A+ and Net+ certifications preferred Apple support experience/certifications preferred (ACMT, ACSP) Industry recognized Help Desk Certification and/or help desk environment experience preferred Basic knowledge of Windows Server Administration/Active Directory preferred This position is based in Kings Park, Long Island, New York. We offer excellent compensation and a comprehensive benefits package including medical, dental, vision and more! Submit resume online on our careers site at www.customonline.com/careers.html [ http://www.customonline.com/overview.html#careers

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