Technical Analyst-NY

Prepense Technologies Limited
Melville, NY
Job Type:

Job Description

Location : Melville, NY Duration: 12 months Interview mode: Phone first, then in-person (must be able to interview on-site, no "skype") Major responsibilities: Analyze system and application requirements as they relate to application that provides knowledgebase and support tools for use by Client support agents and for web self-service. Review and troubleshoot daily break/fix/enhancement requests. Conduct or attend meetings with business/IT groups regarding enhancement requests and open support tickets, accurately record discussions, decisions and action items. Develop/Document use cases and test scenarios for new enhancements. Oversee the deployment process of application enhancements onto Development, QA, and Production environments. Coordinate and participate in integration testing - Document configuration set up for each environment when deploying new applications. Maintain project plans and status reports to track open issues and development progress. Technical Skills: Candidate must be a self-starter, with the ability to learn "custom client" application and configuration on the job. Ability to write SQL database queries is required Experience with eGain a HUGE PLUS Knowledge of Java or other programming language is desired Excellent written and verbal communications skills are required. Regards, Rajat Kumar Prepense Technologies Limited 1000 N. West St., Suite 1200, Wilmington, DE 19801 USA Contact No. - 302 353 4516 [

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