Desktop Support Technician

Sterling Infosystems, Inc
New York, NY
Job Type:
Yrs of Exp:
2+ to 5 years

Job Description

Sterling Infosystems, Inc, is on the rise to become the largest pre-employment screening company in the world and is one of the oldest and most respected companies in this space. Our web based (service enabled) technologies are utilized by some of the best known Fortune 500 companies and provides value-added information crucial to a company in today’s hiring environment. Sterling Infosystems is a dynamic and vibrant organization with a total commitment to quality control and customer satisfaction. Our growth has been consistent throughout our history. Our company provides an environment for a high-energy professional who is interested in being part of a team oriented, innovative, and passionate culture. Sterling Infosystems embarking on a revitalized SOA strategy that will rely on a modern software platform to enhance our interoperability, accelerate our time to market, lower IT and operational costs, and provide an environment for a new generation applications and services. Our ongoing effort to implement new and exciting technologies across our enterprise provides our employees with tremendous growth opportunities year after year. The Desktop Support Technician will operate out of the Rocklin office. The Desktop Support Technician will be supporting all end users, including executives. This role will respond to help desk requests in person, via telephone, or remotely and diagnose and resolve technical issues. All issues will be tracked in the enterprise ticketing system. Job Responsibilities: Troubleshoot and resolve hardware, software, printer, network, user account, and phone issues Maintain help desk ticket queue Add and remove users from Active Directory, phone system, and other internal systems Desktop/laptop imaging and deployments Assist with patch and software deployments on servers and desktops Other responsibilities, as assigned Microsoft Office XP/2003/2007 Windows 7, Vista, and XP Desktop Administration Mac OS MS Active Directory, WSUS, WDS VDI Citrix Exchange 2003 or 2007 LAN/WAN/WLAN administration Windows 2008 Server administration Inventory Management Qualifications 2-3 years as Help Desk Support and/or Windows System Administrator Excellent written and oral communication Service oriented, team player Ability to work with all levels of the organization Ability to set and adhere to realistic deadlines Must be able to work effectively in stressful situations Ability to manage time and workload effectively Physically able to lift and move PC equipment Experience with Cisco VoIP phone system Strong Citrix experience Strong VDI experience Education/Certifications Microsoft Certification(s) a plus A+ Certification Associates Degree or equivalent work experience

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