Trade Support Analyst

Barclays Investment Banking
New York, NY
Job Type:
Yrs of Exp:
1 to 2 years

Job Description

Technology: Fixed Income Technology. Application Management function to deliver a key interface to the Trading Areas along with Troubleshooting, problem Management and first line application support. The London Support Team forms part of the overall Global Application Support team where the main locations are in London, New York and Tokyo. Main FunctionFirst line support for the Fixed Income Desk. The team is sitting next to the desk on the trading floor. First point of contact for Trader issues / requests All requirements with regards to the support of the Fixed Income applications Take ownership and see issue through to completion Be able to quickly understand, assess and give feedback on the steps to resolve the issue Be able to diagnose and effectively communicate / escalate incidents and problems to the 2nd line support / development Be able to involve the correct resources to address any issues logged Fully understand and be able to assist with problems or requests relating to: Electronic Market issues Market Data issues Position Keeping & Updates Risk Valuations & Updates Pricing Auto-Quoting P & L Calculations Electronic Execution Desktop Performance End-Of-Day Processing Account Configuration New Instrument Processing Excel related problems – Macro’s, data feeds, integration with the application suite Liaise / co-ordinate with the Infrastructure group where assistance is required to address issues relating to - Server, Unix/Linux, Database and ECN/Gateway Admin and MDS/Middleware, Storage, Network interface Main DutiesThe team has following areas of responsibility: Team member covering 7:30AM-7:00PM Business hours Start of day checks and continuous monitoring Assist traders will all queries regarding their trading applications Managing and ensuring sufficient communication takes place in the event of a service outage Identify manual processes that could be automated to achieve more efficiency Ensure existing documentation is up to date, identify any areas that maintenance may be required Troubleshooting: Besides system and business impact, should be able to identify the root cause category, e.g. whether the outage was caused by: Software bug Improper release or change process Vendor problem outside our control User error Bad data coming into the system The team is based in New York but works in partnership with the teams in APAC and London and there is a follow-the sun handover, where start of day checks and monitoring are done by different teams during their working hours Shift Rota is in place. Out of hours support is covered on a rotational basis amongst the support engineers. Person RequirementsDegree/Relevant market experienceThe successful candidate Has an IT background with practical experience in programming and/or IT support is either eager to learn has very good communications skills or· has a minimum of 2 years practical experience of supporting rates trading business in a major investment bank Preferred:Computer Science or Engineering degree Good understanding of a structured / ITIL based service management model _________________________________________

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