Production Support Specialist

Company:
Premium Technology, Inc.
Location:
Jersey CIty, NJ
Job Type:
Posted:
7/22/2013

Job Description

FULL TIME/PERMANENT POSITION IN JERSEY CITY, NJ - PRODUCTION SUPPORT SPECIALIST ***NO THIRD PARTY REFERALS ACCEPTED. ANY THIRD PARTY AGENCY THAT SUBMITS A RESUME WILL NOT BE PAID A REFFERAL FEE.*** U.S. Citizens, Green Card holders and those authorized to work in the U.S. are encouraged to apply. The client is unable to sponsor H1b candidates at this time. Candidates local to the NY/NJ/CT Metro area only. The client will not provide reloaction bonuses. Candidates that do not meet the qualifications detailed above and below will not be considered. DESCRIPTION: This particular role is based in the US onshore production support team, which is responsible principally for second line support comprising escalated incident management, problem management, release management, disaster recovery and production stability of the services. The team works closely with the business, as well as other onshore and offshore support and development teams.The role is designed to pro-actively manage and support Credit Riskapplications to ensure that service levels are met. Responsible For: At a high level, the role will involve Incident and Problem Management Customer Relationship Management Release Management Disaster Recovery Planning & Testing The day to day tasks involves investigating, resolving & potentially escalating issues escalated by 1st line support, looking into repeating issues, advising & training first line support teams who are based in China and Brazil. This role involves support of the Credit Risk services which are used by Front Office traders as well as Credit Risk Management business users, so candidates would benefit from having experience of providing trading floor support. The Credit Risk applications are used by our global user base, so experience working in a multi-cultural environment would be preferred. You will be expected to resolve a high percentage of issues raised, to avoid unnecessary escalations to, and impact on the Development teams. On-call support will be required on a rota basis both during the week and at weekends. Some releases & all disaster recovery tests also happen at weekends and the team are expected to take their turn to cover these events on a rota basis. There is a significant amount of relationship management involved in this role and post holders are expected to work with Business sponsors and users as well as infrastructure/quality control teams. The role also involves ensuring that all SOX & Audit processes are adhered to.ESSENTIAL SKILLS/COMPETENCIES/ EXPERIENCE: The essential skills and competencies for this role are Experience working with Oracle-based applications and strong background in writing complex SQL queries in Oracle 10G. Use of tools like Toad. Strong UNIX/Linux background, including command line processing & understanding shell scripts. Experience of project life cycle, test, release and support procedures. Experience of supporting production systems using incident management and problem management tools (such as Global Service Desk – or similar) to ITIL standards. Specific knowledge of the Credit Risk business Trading Floor support experience This role will involve working with Global IT and business teams. So teamwork, managing relationships and good communication skills are important. Global Risk Technology provides services to a variety of Risk-related business asset classes and a broad understanding of the Investment Business is very useful. IDEAL EXPERIENCE Post holders should have a broad range of business & technical experience including: - Prior work experience with third party products such as Oracle Yolus Websphere DataStage ETL DataSynapse Control-M batch scheduling software Rational Clearcase & Team Concert Best Regards, Phillip Ha Premium Technology Inc Sr. Technical Recruiter O: 212-855-5511 ext 232 32 Broadway, Suite 1201 New York, NY 10004 Pha@premiumit.com [ mailto:Pha@premiumit.com
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