Operations Manager

Company:
Di11731
Location:
San Francisco, CA
Job Type:
Yrs of Exp:
2+ to 5 years
Posted:
4/2/2014

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Job Description

Location San Francisco, CA or Washington D.C. About the job The operations manager plays a key role, overseeing the team responsible for the design and support of our Internet-based applications' network, storage and server infrastructure. Although strong technical knowledge is expected, the main focus of the role is to lead and direct a team of Systems Administrators, Network Engineers, DBAs and other related technical positions. The manager will be expected to design and implement efficient systems, processes and procedures to keep pace with an expanding infrastructure, increasing site traffic, and a growing team of geographically diverse resources. Related responsibilities will include defining and developing project plans, conducting costbenefit analyses and risk assessments, managing and mentoring personnel, monitoring and reviewing project progress, serving as a liaison for internal stakeholders, and obtaining user acceptance of completed projectsservices. Primary Responsibilities Manage, motivate, and develop operations team (internal and external partners) Oversee technical proficiency and productivity of the team and the quality of project deliverables Define and prioritize issues and tasks, communicate them effectively to the team, and manage the resources accordingly Manage vendor relationships, including assistance with annual budgeting and planning process Ensure typical systems management responsibilities such as monitoring backup, patching, security, business continuity, and change control are designed and conducted to appropriate service levels Support 24x7 uptime and escalation plans whenif issues arise Design and deliver infrastructure solutions that meet business goals, SLAs and industry best practices Monitor and stay abreast of new technological, legal and operational changes that affect the activities and work processes associated with the various projects Requirements At least 4 years of technical management experience leading high level technical teams to meet business demands. This should be included in )or in addition to) at least 10 years of overall technology experience across multiple information systems disciplines Comfortable working in a pressurized, deadline bound environment Excellent technical and non-technical communication skills. Strong written communication is especially important for this role Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and lsquorsquo5 9srsquorsquo SLA (99.999) Familiarity with PCI, SAS70, and SOX Compliance Excellent problem solvinganalytical skills, self motivation and the ability to work under minimal supervision Interpersonal skills and ability to interact and work with staff at all levels. This includes the ability to project a professional image both over the phone and in person This position is expected to work outside of normal business hours and or weekendholidays as needed.
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