Harland Field Service Technician

Company:
Faneuil, Inc
Location:
White Plains, NY
Job Type:
Posted:
8/16/2013

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Job Description

Harland Technology Services (HTS), a division of Faneuil Inc, is a leading, nationwide provider of IT services and solutions. We provide IT solutions for over 15,000 customers across the United States. With over 165 strategically located service centers, HTS provides consistent, reliable service from coast to coast. Our core solutions are ITManager (managed services), MPowerPrint (managed print services), onsite hardware maintenance and support, network design and implementation. HTS customers range from small to midsize enterprises across various markets which include financial, healthcare, retail, government, education and professional services. HTS FIELD SERVICE TECHNICIANS also install and maintain all Scantron hardware systems such as Optical Mark Readers (OMR), interfacing computers, peripherals and supported operating systems. Our expertise provides comprehensive preventive and remedial maintenance plus support programs designed to maximize customer uptime. Why a career at Harland Technology Services? Our technicians enjoy both the challenges and flexibility offered by Harland Technology Services. Our commitment to the success of our employees is reflected in the average tenure of our technicians which is over 14 years. We also provide the tools, training, technical support and trust which allows them to deliver high quality service to their customers. Other benefits include bull Technicians work from home bull Company vehicle provided bull Career growth opportunities bull Competitive pay and benefits package Job Requirements Education Knowledge Associate's degree (AA) or equivalent preferred from two-year college or technical school. Key Duties Responsibilities bullTravel to customer locations to diagnose, repair, replace andor install computer hardware. bullRespond professionally to client inquiries in person and via telephone concerning systems operation. bullDiagnose system hardware, software and operator issues. Recommend andor perform remedial actions to provide resolutions. bullCoordinate action plans and collaborate with technical support when appropriate. bullProvide updates, status and completion information to appropriate departments as needed. bullAssist other territories and technicians as needed which may included travel to other metro areas. bullManage parts inventory to best match the assigned customer base. bullManage preventative maintenance as a contract obligation to all customers. Experience Skills Abilities Required bullTwo or more years related experience andor training bullValid driver's license bullWindows network environment experienced with XP, Vista and Windows 7 bullKnowledge of Windows Server 2003 or Server 2008 a plus bullKnowledge of UNIXLinux operating systems a plus Company Overview Our mission is to deliver outstanding service value by resolving problems quickly and efficiently for organizations where performance and availability of system resources are high priorities. We provide IT solutions for over 15,000 customers across the United States. With over 165 strategically located service centers, we are able to provide consistent, reliable service from coast to coast. Harland Technology Services is centrally headquartered in Omaha, NE. Our customers range from small to mid-sized enterprises across a variety of industries, including professional services, retail, government, financial services and healthcare offices--providing routine, remote and proactive support. In today's fast paced, ever-changing technology environment, you need a trusted service and support provider that will keep your organization up and running with minimal downtime. We will take a proactive approach regarding your IT services and support. Whether you have computer hardware maintenance and support, or any of our Managed Services solutions, we are dedicated to providing the best possible experience for you. From call placement to call completion, we strive for an above average customer experience.
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