Production Support Analyst/Computer Operator - Central

Federal Reserve Bank
New York, NY
Job Type:

Job Description

Area Overview The Financial Services Group is responsible for providing banking services to the US Government, banks and other financial institutions.Within this group, the Electronic Payments Function (EP) provides critical national services for the Fedwire Securities, Fedwire Funds and National Settlement services under the direction of the Wholesale Product Office (WPO).In addition, the Function provides support to the Customer Relations Support Office (CRSO) and the Subcommittee on Credit Risk Management (SCRM). The EP Function has staff in both the Head Office and the EROC Operations site. The Central Business Administration Function (CEPS CBAF) is responsible for the operation and administration of the mainframe and distributed Electronic Payments systems supporting the critical, high value, high availability Fedwire payments systems.This includes scheduling, testing, authorizing changes, providing access administration, contingency and budgets for the Electronic Payments systems.In addition, CBAF is responsible for ensuring that the Fedwire Funds, NBES and National Settlement ABMS and GCD applications are available according to their business requirements while providing premium customer service to the Districts and other application users.Members of the testing unit will interact closely with the WPO, SCRMs Technology Support Function, CRSO, Federal Reserve Information Technology (FRIT) and the New York Technology Services Group (TSG). Responsibilities Responsible for providing technical, analytical, and operational support to the Electronic Payments Function and the Federal Reserve System for Fedwire Funds and Securities Services, associated applications, interfaces and systems. Support the production Fedwire day to day operation and perform daily tasks and monitoring to ensure availability targets are met for customer processing. Support implementation of all environment and application changes to the Fedwire systems. Analyze and report production problems and operational issues to senior management and stakeholders. Represent CBAF on work groups make significant contributions to projects and work group initiatives. Support the operational and contingency procedures for existing andor new Electronic Payment applications and environments. Assist in the development of user documentation. Stay abreast of all Federal Reserve Bank policies and initiatives. Qualifications Bachelors degree preferably in Computer Science or Management Information Systems or equivalent work experience. ITIL V3 Service Management Foundation certification or equivalent service management experience. Proven ability to understand both mainframe and distributed computer processes. Excellent analytical and problem-solving skills. Strong organizational and project planning skills, including the ability to participate in multiple projects with tight deadlines. Strong written and verbal communication skills.Must be able to communicate and share production operation activity and business status with Function management and appropriate stake holders. Demonstrated ability to work effectively both independently and as part of a team. Ability to interact with various levels of staff and management and maintain effective working relationships across the organization.

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