Lead Application Support Analyst- Java

Company:
Broadridge Financial Solutions, Inc.
Location:
Jersey City, NJ
Job Type:
Full Time
Posted:
10/31/2013

Job Description

Company Overview Broadridge is a leading provider of investor communications and technology-driven-solutions to banks, broker-dealers, mutual funds, and corporations globally. Our systems and services include investor communication solutions, securities processing and operations. In short, we provide the infrastructure that helps the financial services industry operate. With 50 years of experience, we provide financial services firms with advanced, dependable, scalable and cost-effective integrated services to help run their businesses. Broadridge Financial Solutions, Inc. was spun out of ADP in 2007 and is now a standalone public company with 2.3 billion in revenues, 6,000 employees and an experienced senior management team. For a ldquonewrdquo company, it has 40 years of ADP experience to draw upon and a scalable outsourcing business model to drive future growth. The company is a leading global provider of technology-based outsourcing solutions to the financial services industry. Broadridgersquos services include investor communications, securities processing and operations outsourcing solutions. Headquartered in New York, Broadridgersquos international market presence spans regional and local centers across the Americas, Europe, Asia and Australia. Through its unique breadth of best-in-class outsourcing solutions and its highly scalable processing model, the company offers advanced, integrated systems and services that help its clients reduce the need for significant capital investments in operations infrastructure, thereby allowing them to increase their focus on core business activities. Broadridge processes an average of nearly 1.5 million equity trades per day, over 4.0 trillion in fixed income trades per day of U.S. and Canadian securities and distributes more than 1 billion shareowner communications annually. Broadridge is the leading provider of investor communications and technology-driven solutions to broker-dealers, mutual funds, and corporate issuers globally. Broadridge Handles the entire proxy materials distribution and voting process for our bank and broker-dealer clients on-line and in real-time, from coordination with third-party entities to ordering, inventory maintenance, mailing, tracking and vote tabulation. Is the largest processor and provider of investor communications solutions to public companies. Provides a full range of tools that enable mutual funds to communicate with large audience of investor efficiently reliably and often with substantial cost savings. Provides multi-currency transaction processing solutions for institution and retail securities operations, corporate actions, and business process outsourcing solutions. The mission of Broadridge is to create extraordinary value for its shareholders, clients and associates through the Service Profit Chain. By engaging its associates, Broadridge will deliver unparalleled service to clients, which creates sustainable, profitable revenue growth. With over 6,000 engaged professionals, including a well-established and highly experienced management team, Broadridge associates are committed to consistently attaining the highest standards of service excellence at every level across a global organization. At Broadridge, we believe that succeeding in the marketplace is keenly linked to utilizing the best in each of our associates and valuing the importance of individual talents. While each associate plays an important role in the progress of our company, true success at Broadridge comes from our ability to come together as a team. A team where all associates are respected, engaged and where diverse perspectives are valued. For us, it is about building a diverse team of associates at all levels by actively attracting, developing, and nurturing our associates regardless gender, ethnicity, background, sexual orientation or belief. Inclusion at Broadridge is about creating a work environment that brings out the best in all of us.Broadridge has a very strong culture of values ndash integrity, accountability, team work, consensus building, valuing opinions and an entrepreneurial spirit are critical elements to the Broadridge culture now and to ensure its success in the future. Broadridge intends to continue delivering strong growth by enhancing its reputation for reliability, building new products and services and acquiring businesses in selected new segments. For more information about Broadridge, please visit www.broadridge.com httpwww.broadridge.com . We are seeking a Lead Application Support Analyst- Java to provide secondthird level support to the ASP offering of Broadridgersquos FinancePro Repo Applications Application Production Client support- 80 Coding in Java- 20 General Responsibilities Receive and resolve external client requests relative to our FinancePro and Repo Applications Analyze and debug client issues Propose corrective solutions Manage clients and their expectations Track issues and requirements for clients Report status to clients and management on dailyweeklymonth and yearly basis as needed Build and maintain client relationships Provide necessary training to new members of the team and new user base Document program fixes and risk analysis Ability to do Root Cause Analysis of recurring issues Provide assistance to QA and UAT teams to run tests and verify results Support Development team by doing preliminary analysis of enhancements and propose solutions Monitor new enhancements and review test cases to make sure support issues are handled in design INND12LI-ME1 Qualifications Previous work experience coding on Java and WebSphere platforms a must. Exposure to AS400 and DB2 a plus. Must have effective analytical, communication (both oral and written), and organizational skills. 7 to 8 years of experience with Financial firms strongly desired, which should include, experience working with Broadridge Products, experience working with traders in a trade support role, knowledge of Fixed Income Financing business. Candidate must also have the ability to interact appropriately with clients (i.e. in communication, in handling issues, trouble-shooting production issues, etc). Fixed Income trade life cycle and Financing business knowledge is a strong plus.
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