Helpdesk/Desktop Support

The NPD Group
Port Washington, NY
Job Type:
Yrs of Exp:
2+ to 5 years

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Job Description

Desktop Support Specialist Be the first of your friends to declare, ldquoI love where I work!rdquo and actually mean it. Have fun and work hard with some of the best and brightest in the market research industry. NPD is one of the nationrsquos leading market research providers in the world. We offer competitive market research and intelligence to our customers and many of the worldrsquos largest companies. In addition, NPD offers a career filled with innovation and opportunity to the forward-thinking problem solvers who join our family. About You Yoursquore a passionate, dynamic, and highly motivated individual whorsquos looking for an opportunity to have an impact on some of the most well-known companies in the world. This integral member of the IT team will be responsible for providing HelpDesk support for all matters relating to NPD technology including PCrsquos, servers, network, telecommunication, and proprietary software. These duties include projects, configuration, installations, and troubleshooting software and hardware problems. Responsibilities include but are not limited to Providing Level 1 and Level 2 support for NPDrsquos end users and clients with regard to computer, peripheral, and user related questions. Providing support for NPDrsquos end users and clients on proprietary software including PowerView, Solution Folders, and DecisionKey. Imaging and setting-up machines for new employees, upgrades, etc. Assisting with MovesAddsChanges as needed. PC and IT equipment procurement. Providing user training and assistance as needed. Provide onsite support to remote office locations as needed. Completing ad-hoc projects as assigned. Qualifications 3-5 years IT experience in a business environment. BABS in related field or equivalent work experience. Proficient in Windows (all versions), Remedy (or equivalent), MS Office, Active Directory, and Internet Explorer. Experience with servers and VM environments a plus. Experience with McAfee Disk Encryption and DLP a plus. Experience with PowerShell, VBScript, and WMI a plus. Experience with routers, switches, and phone systems a plus. Strong verbal and written communication skills. Excellent troubleshooting and problem research skills. Candidates must be customer oriented, self-motivated, ambitious, and dedicated team player. Ability to interface effectively via phone or email with both technical and non-technical users. Candidates must be willing to travel. This position is based in Port Washington, NY. Communication The ideal candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with NPDrsquos products and services, or be willing to direct the customer to the best solution. Relationships The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build meaningful, advisory relationships at senior levels throughout the prospective customer's organization. Discipline The ideal candidate will be competent in managing their time and activities. Candidates must possess a "can-do" perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts. NPD is an EQUAL EMPLOYMENT OPPORTUNITYAFFIRMATIVE ACTION employer. Company Description The world around us is changing. Retail is in a state of major transition, and consumers have more options than ever. As a leading provider of global information and advisory services, NPD is at the forefront of helping our clients, the worldrsquos biggest brands and retailers understand and profit from these changes. Since 1966, we have been helping businesses track industry trends and understand their customers in order to get the right products in the right places for the right people at the right prices. We serve more than a dozen industries including consumer electronics, entertainment, fashion, food foodservice, toys, video games, and more. We want to lead manufacturers and retailers on collaborating via the effective use of our information in line reviews and joint business planning.

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